Responsible Gaming

At Lisboa7 Casino, we believe gambling should remain an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and taking action if gambling begins to affect your wellbeing, relationships or finances.

Lisboa7 Casino operates under two Curaçao licences - one issued by the Government of Curaçao (GC) and one by the Curaçao eGaming authority (CEG) - providing a dual-licensed regulatory framework for its operations.

Gamble for entertainment

Online gambling involves risk, and there is no guaranteed way to predict a result or avoid a loss. Games are designed for entertainment, and outcomes are not changed by previous wins, previous losses, the amount you stake or how long you have been playing. A winning result does not mean another win is due, and a losing result does not make a win more likely.

Before you play at Lisboa7 Casino, consider whether gambling fits comfortably within your budget and your circumstances. Only use money you can afford to lose after essential expenses have been paid. Never use money set aside for rent, bills, food, education, medical needs or other important commitments. Gambling should not be treated as an income source, an investment or a solution to debt.

Set a budget for gambling before you begin and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending where possible.
Do not chase losses by increasing stakes or playing for longer.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money, use credit intended for essentials or sell possessions to continue gambling.
Remember that taking a break or choosing not to play is always an acceptable decision.

If gambling stops feeling like a choice and starts feeling difficult to control, pause your activity and seek support. Asking for help early can make it easier to regain control.

Safer gambling tools and account choices

Safer gambling tools can help you manage your activity. Depending on the options available through your account, you may be able to set deposit, wagering, loss or session limits, review your account history, take a temporary break or request account closure. Limits are intended to support your decisions, but they work best when they are set before you start playing.

Set limits before playing

Choose limits that reflect your real budget and are low enough to remain comfortable. Consider setting daily, weekly or monthly limits for deposits and play. A limit should never be based on an amount you hope to win. Once a limit has been reached, do not try to work around it by opening another account, using another payment method or asking someone else to fund your play.

Take a break

A temporary break can be useful if you feel distracted by gambling, have spent more than planned or simply want time away from your account. During a break, remove gambling applications or shortcuts, avoid promotional messages and use your time for other activities. A longer break may be appropriate if gambling has become difficult to manage.

Close or restrict your account

You can choose to stop gambling by requesting account closure or asking for access to be restricted, where these options are available. If you request a restriction because you are concerned about your gambling, do not create another account or attempt to bypass the restriction. Account closure does not remove any separate financial, legal or identity obligations that may apply.

If you would like help understanding the safer gambling controls available to you, contact the casino through the support channel shown on the website. Do not provide personal or payment information through unofficial social media accounts or to anyone claiming to represent the casino outside the official service.

Recognising signs of gambling harm

Gambling harm can affect anyone. It may develop gradually, and people do not always recognise the warning signs at first. The following behaviours may indicate that gambling is becoming difficult to control:

Spending more time or money gambling than you intended.
Trying to win back money after a loss, often called chasing losses.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling during work, study, sleep or time with family and friends.
Hiding or minimising your gambling activity or financial losses.
Borrowing money, missing payments or using essential funds to gamble.
Selling belongings or taking out credit to continue playing.
Arguing with people close to you because of gambling.
Neglecting work, study, health, family responsibilities or other interests.
Feeling shame, guilt, hopelessness or distress after gambling.
Gambling to escape problems, sadness, stress or other difficult feelings.

One sign may be enough reason to take a pause and review your gambling. You do not need to wait for a serious financial loss or relationship problem before seeking assistance. Speak honestly with someone you trust, such as a partner, family member, friend, financial counsellor or qualified health professional.

If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent help from emergency services or a crisis support service in your area. Gambling-related distress can feel intense, but support is available and you do not have to manage it alone.

Support, privacy and player protection

Australian players can seek confidential advice from specialist gambling support services, financial counsellors, community health services and mental health professionals. Gambling Help Online and other local support services provide information and assistance for people affected by gambling, as well as their family members and friends. Support is available whether you gamble occasionally or frequently, and whether the concern relates to money, relationships, stress or wellbeing.

Family members and friends can also be affected by another person’s gambling. If you are concerned about someone, choose a calm time to talk, describe the behaviour you have noticed and explain how it affects you. Avoid lending money to cover gambling losses or agreeing to keep harmful gambling secret. Encourage the person to use account controls and professional support, while also seeking advice for yourself.

Age and account security

Gambling is for adults who meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to use your account. Keep your login details private, use appropriate device security and sign out when you finish. If you believe another person has accessed your account, contact support promptly and change your password.

Promotions and communication preferences

Promotional messages can encourage additional play, so consider whether you want to receive them. You may be able to adjust communication preferences through your account or by contacting support. If you have chosen a break, restriction or exclusion, promotional activity should not be used as a reason to return before you are ready.

Lisboa7 Casino supports informed decisions and encourages every player to monitor their gambling. Responsible gaming tools are not a substitute for professional advice, and no tool can remove the inherent risk of gambling. Read the applicable terms and conditions, use only official account channels and contact support if you need assistance with your account or safer gambling options.