Privacy Policy

This Privacy Policy explains how Lisboa7 Casino handles personal information when players visit the website, create or use an account, contact support, or use related online services. We aim to handle information fairly, securely and only for genuine business, legal, operational and customer-support purposes. By using the website, players acknowledge that information may be collected and used as described below. This policy should be read together with the website’s Terms and Conditions and any notices displayed when information is collected.

Lisboa7 Casino operates under two Curaçao licences - one issued by the Government of Curaçao (GC) and one by the Curaçao eGaming authority (CEG) - providing a dual-licensed regulatory framework for its operations.

Information we may collect

The information handled by an online casino generally depends on how a player uses the website and the services available. We try to collect information that is relevant to the stated purpose and avoid requesting information that is not reasonably needed. Information may be provided directly by a player, created through use of the account, received from service providers, or collected automatically when the website is accessed.

Account and identity information

When a player registers or updates an account, we may handle details such as a name, date of birth, residential or contact information, login details, account preferences and communications with the website. We may also retain records of account activity, responsible gambling settings, requests made by the player and information needed to administer the account.

Verification and compliance information

To help verify identity, eligibility and account ownership, we may request verification documents or related information. This can include identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks carried out to identify fraud, suspicious activity, duplicate accounts or other security concerns. Such information is handled for verification, safety, risk management and compliance purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, account balances, bonuses or promotional activity where applicable, refunds, payment methods and transaction history. Payment providers may process sensitive payment details directly. We may receive confirmation, reference information and other details necessary to record a transaction, investigate a payment issue and help protect players and the website from unauthorised activity.

Technical, device and usage information

When a player visits the website, technical information may be collected, including an internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, access times, referring pages and interaction details. We may also record information about crashes, errors, security events and the way features are used. This helps us operate, maintain, secure and improve the website.

How and why information is used

Personal information is used for purposes connected with providing and managing online casino services. The purposes may include the following:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
Confirming identity, eligibility and account ownership.
Carrying out anti-fraud, security, risk and responsible gambling checks.
Detecting and preventing unauthorised access, collusion, manipulation, money laundering, abuse or other unlawful or prohibited activity.
Providing customer support, answering questions, resolving complaints and responding to requests.
Sending essential service messages about an account, transactions, security, changes to services or this policy.
Sending marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.
Understanding how the website is used, testing features, correcting faults and improving performance and user experience.
Meeting legal, regulatory, accounting, tax, dispute-resolution and other formal obligations that apply to the operation of the services.
Protecting the rights, property, safety and systems of players, the website and relevant service providers.

We may combine information from different sources where reasonably necessary for these purposes. We may also use information in an aggregated or de-identified form for analysis, reporting, security and service improvement. Where information is used to make a decision that affects an account, appropriate checks may be carried out to help ensure that the decision is accurate and consistent with applicable requirements.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and deliver services. These may include identity and verification providers, payment and financial service providers, technology and hosting providers, customer-support platforms, security and fraud-prevention services, professional advisers and auditing or assurance providers. These parties should use information only for authorised purposes and apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal or formal request, protect the website or another person, investigate suspected wrongdoing, enforce applicable terms, resolve a dispute, or support a business transfer or restructuring. We do not intend to sell personal information as a commercial product. If information is transferred or accessed across borders, reasonable steps should be taken to protect it and handle it consistently with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, keep sessions working, support security, measure website performance and understand how features are used. Some cookies are necessary for core functions, while others may help with analytics, personalisation or marketing where applicable.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the availability, security or functionality of parts of the website. Browser settings may also provide information about cookies already stored and allow a player to choose whether to accept them. Cookie choices may need to be repeated if a player uses a different browser or device.

Security measures

We use reasonable technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, authentication, monitoring, encryption or secure transmission where suitable, staff procedures and provider due diligence. No online service can guarantee complete security, and players should use a unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is kept for as long as reasonably necessary for the purpose for which it was collected, including account administration, customer support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Privacy rights and contacting us

Subject to applicable requirements and reasonable identity checks, players may ask about the personal information held about them and how it is used. Players may also have rights to request access to their data, correction of inaccurate or incomplete data, deletion of their data, and withdrawal of consent to marketing. These rights are not always absolute. For example, a request may be limited where information must be kept for legal, security, fraud-prevention, dispute or other legitimate purposes.

How to exercise your data rights

To make a privacy or data request, including a request for access, correction or deletion, email support@lisboa7casino.top. The same address can be used to withdraw consent to marketing communications. Please describe the request clearly and include enough information for us to identify the relevant account. We may ask for reasonable details to confirm identity before releasing, changing or deleting information. This is intended to protect the account and prevent personal information from being disclosed to the wrong person.

A player can usually stop promotional emails by using the unsubscribe option in the message or by contacting support. Withdrawing marketing consent will not normally affect essential service communications, including security notices, transaction messages, account information or other communications needed to provide the services.

Complaints and policy updates

If a player believes that personal information has not been handled appropriately, they should contact support@lisboa7casino.top with details of the concern so it can be reviewed. A player may also have the right to raise a privacy complaint with an appropriate privacy authority or other relevant body in Australia.

This policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be published on this page with a revised effective date where appropriate. Players should review the page periodically. If a change is material, additional notice may be provided through the website or by another suitable communication method.